Responsible Gambling Manager

Details

Work Location Type:
Hybrid
Office:
Sydney, Australia
Type of Employment:
Full time
Reference Number:
CAM0418

About Us

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

Responsible Gambling Manager (RGM)

Reports To:

General Manager, Australia

Location:

Sydney or Darwin, Australia

Role Purpose

The Responsible Gambling Manager is accountable for implementing, executing, and measuring FDJ United's Responsible Gambling (RG) strategy across Australia. The role ensures adherence to national regulatory requirements, FDJ Group standards, and harm‑minimisation best practices. This position plays a critical role in protecting customers, ensuring regulatory compliance, and supporting sustainable commercial outcomes.

Key Responsibilities

Strategy Implementation & Execution

- Implement FDJ United's responsible gambling framework and standardise RG processes to ensure consistency as well as stability.

- Execute RG operational plans and customer‑protection initiatives.

- Embed RG practices across all business units and digital platforms.

Measurement & Reporting

- Develop and maintain metrics to measure RG effectiveness.

- Provide regular reporting to the General Manager and General Counsel.

- Analyse behavioural patterns and identify emerging risks.

Regulatory Compliance & Governance

- Ensure compliance with responsible gambling legislation.

- Maintain audit‑ready documentation and compliance registers.

- Monitor regulatory changes and support adaptation.

Customer Protection & Harm Minimisation

- Monitor and review activity for early indicators of harm.

- Manage self‑exclusion processes.

- Review, identify and implement improvements and efficiency for RG framework.

- Conduct and manage risk management relating to RG risks and mitigation

- Conduct appropriate and deliver customer interventions professionally and empathetically.

- Coordinate referrals to support providers.

Stakeholder Collaboration

- Work with General Counsel, Compliance, Operations, Marketing, and Group counterparts.

- Align local RG processes with global objectives.

Training, Capability & Global Collaboration

- Manage, deliver, and conduct quality assurance on all compulsory RG training.

- Maintain training completion records and audit evidence.

- Collaborate with overseas teams to draft and update training content on RG and self-exclusion.

- Report regularly on training compliance to Australian leadership team.

- Conduct quality assurance and train applicable RG staff to ensure consistency and compliance with RG processes

BetStop Monitoring, Measurement & Reporting

- Monitor BetStop interactions and exclusion trends.

- Produce timely regulatory reporting on RG and self-exclusion registers.

- Analyse BetStop data for behavioural trends.

- Provide insights for operational risk management.

Commercial Impact Analysis of AML & RG Interventions

- Assess and report on commercial impacts of AML and RG interventions.

- Analyse revenue trends and behavioural changes.

- Provide balanced analysis to support sustainable business performance.

- Collaborate with Finance, Data, and Compliance teams.

Collaboration With AML / Sustainability Officer

- Ensure RG,AML and sustainability processes operate in a coordinated manner.

- Align document‑request workflows including SOF/SOW and EDD.

- Maintain synchronised case‑management and record‑keeping.

- Provide joint reporting on risk trends and improvements.

Incident & Case Management

- Lead investigations into RG‑related incidents.

- Implement corrective actions and escalate risks.

- Maintain secure records of incidents and follow‑ups.

Skills & Experience

Essential

- Experience in RG, compliance, regulatory affairs, or customer‑safety.

- Strong understanding of Australian gambling regulation.

- Excellent judgement, empathy, and communication.

- Analytical mindset with comfort in data analysis.

- Strong cross‑functional relationship skills.

Desirable

- Experience in gaming, wagering, or regulated sectors.

- Case management or training delivery experience.

- Exposure to AML processes.

Key Competencies

- Integrity & confidentiality

- Customer‑centric decision‑making

- Analytical thinking

- Collaboration & communication

- Risk awareness & sound judgement

- Continuous improvement mindset

Qualifications

- Relevant qualifications in compliance, psychology, social sciences, business, or law.

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.