The role

Kindred's commitment to strong corporate governance and robust regulatory compliance is anchored in the business-critical performance and value-add of its Compliance department. Uniquely positioned as a corporate guardian and business enabler, the Regulatory Compliance Manager (Region 1) serves as a 2nd Line of Defence leader and expert, actively propelling and commanding the seamless alignment of regulatory, sustainability, and compliance objectives with operational execution within the assigned region while fostering good governance throughout Kindred's 1st Line of Defence.

The role-holder is entrusted and empowered with operational autonomy, material ownership, and accountabilities for ensuring the highest levels of internal/external compliance in line with company strategy, the Head of Compliance's direction, and the department's policies and tactics.

Core Responsibilities:

• Regulatory Leadership and Guidance: Provide expert regional regulatory leadership, advice, and direction within a dynamic multibrand context and multi-jurisdictional VUCA landscape. Offer proactive, holistic counsel to the Head of Compliance on regulatory and compliance matters across the GRC sphere.
• Regulatory Advocacy: Champion internal/external regulatory and compliance matters as an expert and department representative in all Group fora, including governance councils and task forces.
• GRC Risk Management: Develop and implement specialist GRC management processes and controls, including the Compliance Incident Process. Lead the organization in adopting modern best practices for root cause analyses, timely remediation of non-compliance issues, and clear accountability for regulatory obligations.
• Compliance Risk Mitigation: Drive the mitigation of compliance risks by developing contingency plans and reactive procedures that account for internal and external factors, technology limitations, and resource considerations.
• Regulatory Intelligence: Exercise sound judgment on sensitive and time-dependent matters by staying abreast of legislative and commercial developments at regional and global levels. Collaborate with officers and Compliance Owners to understand stakeholders' operational setups, strategies, and vision, and to capture business needs early in the process.
• GRC Strategy and Execution: Work in synergy with department managers to develop and deliver a tactical and collaborative execution of a unitary compliance vision and Kindred strategy at the regional level, tailored to jurisdictional needs.
• Team Management and Development: Manage and develop a modern, scalable, agile, and digitally-savvy compliance team that fosters exceptional performance, engagement, and resilience. Deploy the latest technology and digital methods to enhance productivity and system-based workload management.
• Performance Measurement: Achieve best-in-class performance and engagement at regional and team levels, aligning with Kindred Compliance Owners. Foster a team culture of transparency, collaboration, autonomy, and innovation.
• Regulatory Policy and Workflow Implementation: Implement consistent regulatory policies and workflows that enhance relationships with internal stakeholders, regulatory bodies, auditors, and industry groups. Establish robust oversight of data governance risks. Develop policies and workflows for regulatory reporting governance to ensure accuracy and integrity.
• Compliance Framework Development: Manage the development of the Kindred Compliance Framework (KCF) in alignment with ISO standards and a regional Quality Management System. Maintain organizational hygiene factors and foundational materials for daily work.
• Audit and Complaints Management: Oversee and streamline audits, addressing follow-up issues efficiently. Build robust, judicious, and efficient regulatory complaints-handling procedures based on comprehensive investigations.
• Performance Measurement and Evaluation: Establish clear performance metrics and evaluation criteria for individual team members and the overall team. Promote a results-oriented team culture that empowers autonomy and innovation.
• Quality Management and Compliance Assurance: Collaborate with corporate functions (Internal Audit, Sustainability) to ensure both internal and external compliance & governance. Support or drive internal sustainability deliverables, reviews and investigations.
• Regulatory Reporting and Submissions: Oversee the team's preparation and submission of regulatory reports and submissions to relevant authorities. Ensure the accuracy and completeness of regulatory filings. Actively monitor and ensure the quality and compliance of electronic/digital/automated reporting processes and implement necessary controls to maintain reporting integrity across various teams in the business.
• Stakeholder Engagement: Directly engage with regulatory authorities, industry associations, and other stakeholders. Support and guide the team's engagement planning and create opportunities for team members to interact with senior stakeholders. Proactively engage with stakeholders to address regulatory concerns and promote best practices.
• Continuous Improvement: Identify opportunities for process improvement and implement changes to enhance compliance effectiveness. Promote a culture of continuous improvement and innovation within the team.

Requirements:

• • • Proven experience in a similar, strategic, and business-critical position, with practical exposure to the management of regulatory compliance and governance teams.
    • Industry-leading manager with strong professional curiosity, a diligent self-starter mindset, and a commitment to promoting a culture of integrity.
    • Data-driven tactician and decision maker with experience in leveraging data analytics to identify trends, assess risks, and inform strategic compliance initiatives.
    • Minimum of 5 years of experience in a regulatory, governance, or compliance management role in a multinational corporation.
    • University Degree in Law, Business Administration, or a related field.
    • Proven track record of developing regulatory frameworks and regional structures, delivering successful outcomes within complex governance and compliance models.
    • Resilience, autonomy, and collaboration skills, comfortable working independently and effectively with diverse teams.
    • People management competencies, including leading, motivating, and engaging diverse and multidisciplinary teams.
    • High levels of emotional intelligence, strong interpersonal and presentation skills, and the ability to convey complex information effectively to various audiences.
    • Excellent drafting and written advocacy skills, with native-level proficiency in English and fluency in at least one additional European Union language.
    • Strong organizational skills, a structured work ethic, and a positive mindset.
    • Tech-savvy with a good understanding of relevant technological tools and platforms.
    • Multi-brand mindset and deep understanding of EU frameworks, their national application, and their impact on B2C compliance and governance.
    • Change management expertise and a proven track record of successfully implementing organisational changes within complex regulatory environments.
    • Aptitude to analyse complex regulatory requirements and translate them into actionable business advice.
    • Strong problem-solving skills and the ability to identify and address regulatory and governance issues effectively.
    • Experience in managing multiple large regulatory projects simultaneously.