Product Manager - Operations

Details

Work Location Type:
Hybrid
Office:
Malta
Type of Employment:
Full Time Permanent
Reference Number:
PRO0337

About Us

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

The Role

We are looking for a highly motivated and detail-oriented Product Manager to optimize, develop and deliver operational product improvements to contribute towards Product and Operational KPIs. Your goal will be to transform the existing operational products to reduce the number of tools while ensuring our operational teams have access to all the data necessary to perform their duties.

Key Responsibilities

Operational Request Management

Manage and prioritize all incoming operational product requests, ensuring alignment with business goals and resource availability.

Stakeholder Engagement & Requirements Gathering

Collaborate closely with stakeholders and subject matter experts to understand their needs and define optimal, value-driven solutions. Write, refine, and validate requirements across multiple teams using the same products.

Product Planning & Development Coordination

Initiate and oversee product development efforts in collaboration with engineering teams.

Roadmap Transparency & Communication

Maintain up-to-date Kanban boards and proactively communicate progress, timelines, and release dates to all relevant stakeholders.

Data-Driven Product Evaluation

Support data collection and analysis across tools and teams to assess product performance.

Monitor operational KPIs and share insights following product releases to ensure continuous improvement.

Customer Insights & Feedback Collection

Gather user feedback via surveys, support tickets, and/or usability studies to inform future development and enhance the user experience.

Testing & Quality Assurance Support

Participate in user acceptance testing (UAT) and assist in creating test cases and scenarios.

Cross-Functional Collaboration

Build strong, collaborative relationships across departments to ensure effective communication, seamless execution, and shared ownership of product outcomes.
Ensure that you, and your team, adhere to the Governance, Risk & Compliance (GRC) obligations within your direct responsibility and control.
Ensure any non-compliance incidents within your team are raised through the appropriate channels (Compliance Incidents Process) and that your team are informed of any reporting processes relevant to them.
Challenge processes, policies and projects that will negatively impact compliance within the Group.
Ensure your team's completion of all mandatory compliance trainings within the set deadline.
Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.

Experience:

1–2 years of experience in a product, project, business analyst, or similar support role (internships included) is considered an asset.
Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
Basic data literacy (Excel/Google Sheets).
Strong organizational and communication skills.

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.