Product Manager - Customer Onboarding & Lifecycle

Details

Work Location Type:
Hybrid
Office:
Malta
Type of Employment:
Full Time Permanent
Reference Number:
OPS0064

About Us

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

The Role

We are looking for a highly motivated and detail-oriented Product Manager to support our Lead Product Manager in the development, delivery, and continuous improvement of our customer onboarding journey and lifecycle customer communication. This role is ideal for someone with a strong interest in data, user experience, and cross-functional collaboration.

Key Responsibilities

Product Planning & Development

Collaborate with engineering teams to initiate and support product development efforts. Act as their main point of contact for requirement clarifications, regulatory updates, and compliance-related changes.

Data Collection & Performance Monitoring

Gather and analyze data from various sources to assess product performance. Support the tracking of KPIs and contribute to the preparation of performance reports and dashboards.

Documentation & Compliance Support

Maintain up-to-date documentation, including product changes, meeting notes, and release summaries. Ensure proper version control and support audit readiness of key materials.

Customer & Market Insights

Assist in gathering user feedback through channels such as surveys, support tickets, and usability studies. Contribute to competitive research and feature benchmarking.

Quality Assurance & Testing

Participate in user acceptance testing (UAT), help identify bugs or UX issues and support the creation of test cases and scenarios in collaboration with QA or senior team members.

Process Improvement & Workflow Support

Document existing processes and identify areas for improvement. Support initiatives aimed at improving team collaboration, efficiency, and product delivery workflows.

Agile Team Collaboration

Actively participate in Agile ceremonies, such as sprint planning and retrospectives. Work cross-functionally with design, engineering, commercial, and compliance teams to ensure timely and effective project delivery.

Ensure that you, and your team, adhere to the Governance, Risk & Compliance (GRC) obligations within your direct responsibility and control

Ensure any non-compliance incidents within your team are raised through the appropriate channels (Compliance Incidents Process) and that your team are informed of any reporting processes relevant to them

Challenge processes, policies and projects that will negatively impact compliance within the Group

Ensure your team's completion of all mandatory compliance trainings within the set deadline

Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear

Experience:

1–2 years of experience in a product, project, business analyst, or similar support role (internships included).
Strong organizational and communication skills.
Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
Basic data literacy (Excel/Google Sheets).

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.