The role

The Player Sustainability team focuses on preventing illicit gambling activities. We use state-of-the-art technologies to ensure that our products offer our customers a safe gambling environment.

What you will do

• Act as a point of reference for any bonus abuse/sportsbook fraud/3rd party related queries or escalations by any Kindred team
• Proactively and reactively monitor and action accounts guilty of bonus abuse, wiseguy/sportsbook abuse, or other high-impact / complex fraud activity
• Write, improve and update of current and new department processes in your area
• Assist the Team Manager in conducting quality checks when necessary
• Work closely with Data Analytics, actioning outputs of Fraud Detection Engine and working to improve our overall detection capabilities
• Conduct regular affiliate checks
• Advise relevant commercial functions to mitigate risk of abuse and improve ROI. Work closely with commercial/country functions, establishing a strong collaborative relationship
• Ensure you are fully up to date on any new campaigns, games, or abuse types that need to be monitored or mitigated
• Take ownership for own development, ensuring you have the requisite knowledge and technical ability to detect and prevent sophisticated fraud and new trends
• Train, coach and mentor other team members or members of wider Player Sustainability when necessary
• Establish good and collaborative working relationships within the team and with other Player Sustainability teams
• Perform high level analysis to identify fraudulent rings/patterns/syndicates
• Perform document validation on accounts that have been suspected to be linked/bonus abusers
• Investigate and action internal fraud as per Internal Fraud Policy, reporting findings to management
• Conduct in-depth investigations and write proper confiscation reports, liaising with Legal/Management when necessary, in line with established procedures
• Perform ad-hoc tasks as required by management
• Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role
• Identify and raise any non-compliance incidents promptly to your line manager
• Challenge processes, policies and projects that will negatively impact compliance within the Group
• Complete all mandatory compliance training assigned to you
• Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.

Your experience

• Customer-centric decision making
• Excellent written and verbal communication skills in English
• Excellent team player
• Demonstrably analytical mindset
• Open to giving and receiving constructive feedback
• Experience/skilled in writing and improving processes and procedures
• Very strong knowledge of bonus/campaign abuse, sportsbook activity and abuse, and fraud detection/prevention in general
• Keen to share knowledge and help others grow
• Broad knowledge of different markets
• Reliable and self-motivated
• Good knowledge of counter-fraud, AML and compliance
• Experienced/knowledgeable in data analysis
• SQL knowledge will be considered a plus