Poker Content Manager

Details

Work Location Type:
Hybrid
Office:
Malta
Type of Employment:
Full Time Permanent
Reference Number:
PRO0264

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.

The role #LI-Hybrid #LI-MG2

The Poker Operation Manager is responsible for overseeing the daily operations and strategic direction of the product, ensuring an optimal player experience, and maximizing the growth and profitability of the Poker vertical.

Oversee daily operations to ensure smooth gameplay, monitor the poker platform for any issues, and coordinate with support teams to resolve incidents.
Manage and optimize the poker lobby and tournament schedules, to ensure an engaging and competitive player environment.
Ensure poker operations adhere to regulatory requirements in all applicable jurisdictions.
Work with customer service teams to ensure high-quality support for poker players, addressing issues and complaints promptly.
Work closely with the marketing teams and our 3rd party supplier to align roadmaps and ensure the correct content is promoted based on expected performance and commercial incentives.
Work with key affiliate partners with tournament set-ups and to maximise acquisition opportunities.
Monitor player feedback and collaborate with UX, CX and our third party supplier to enhance our offering.
Monitor key performance indicators (KPIs) for the poker product and generate regular performance reports.
Conduct regular competitive analyses to ensure the poker product remains innovative and competitive.
Test and implement new features in collaboration with the Product Development Manager.
Support the Events Team and local markets to organise and deliver the Unibet open and other global and local Poker events as and when required.
Support our responsible gaming team and external suppliers to achieve our journey to 0% revenue from harmful gambling.
Represent the Poker team and the Poker product internally by raising awareness of the product and sharing updates on poker developments

How you will be measured

Poker revenue and performance
Poker tournament success and performance.
Poker CSAT and CX scores
Acting in line with Kindred Group values
Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth
Internal, cross department relationships and engagement

Your experience

Experience of working within the gaming industry, preferably within Online Poker
Analytical skills with the ability to interpret data and make data-driven decisions.
Proven experience of process optimisation and enhancement
Ability to evaluate and solve problems creatively
Intermediate excel skills and experience working with Microsoft Office (PowerPoint, Word etc.)
Excellent communicator (both verbal and written) with a high level of spoken and written English.
Excellent attention to detail
Experience of working with third party suppliers is preferred
Experience of working within the gaming industry, preferably within Online Poker
Team player who can also work independently when required

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.