Poker Content Manager

Details

Work Location Type:
Hybrid
Office:
Malta
Type of Employment:
Full Time Permanent
Reference Number:
PRO0264

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.

The role #LI-Hybrid #LI-MG2

Are you passionate about poker, especially tournaments? Do you have a deep understanding of the dynamics that make poker tournaments exciting and engaging? We are looking for someone just like you to join our team as the Poker Content Manager. In a small core product team, your role is pivotal in ensuring that we deliver the best poker experience by closely collaborating with internal stakeholders, third-party suppliers, utilising data insights, and will continuously refining our Poker product to align with our strategy and goals

What you will do

Lead the end-to-end management of poker tournaments, including the creation of tournament series, daily schedule optimization, and cost management.
Work closely with marketing teams and third-party suppliers to promote and deliver the most relevant poker product content based on performance data and commercial incentives.
Partner with Customer Support, CX, and UX teams to gather player feedback, understand their needs, and implement improvements that enhance the player experience.
Address escalated customer issues and contribute to the onboarding and training of new CS agents.
Assist in managing the Poker Ambassador program and maximize the impact of partnerships with key affiliates.
Drive technical enhancements in collaboration with third-party suppliers, focusing on tournament automation and process optimization.
Stay informed about industry trends, conduct market analysis, and share insights with the Gaming team to maintain a competitive edge.
Work with the responsible gaming team and external suppliers to support our commitment to 0% revenue from harmful gambling.
Represent the Poker team internally, raising awareness about the poker product and sharing updates on key developments across the organisation.

How you will be measured

Alignment with Kindred Group values.
Completion of all relevant training and compliance activities.
Poker revenue growth and tournament performance metrics.
Strength of internal cross-departmental relationships and engagement.
Customer Satisfaction (CSAT) and Customer Experience (CX) scores.
Internal engagement and awareness of poker product developments.

Your experience

Demonstrated experience in the poker gaming industry, preferably with knowledge of online poker tournament management.
Strong analytical abilities, capable of interpreting data.
Proficiency in Excel and other Microsoft Office tools (PowerPoint, Word, etc.).
Excellent verbal and written communication skills, with fluency in English.
Meticulous attention to detail and a proactive, solution-oriented approach to challenges.
Ability to work collaboratively in a team environment, as well as independently when required.

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.