The role 

We are seeking an experienced payments individual who is able to serve as the first point of contact for PSPs whilst maximizing payment provider acceptance rates and partnerships. 

If you have a good knowledge of the payments ecosystem and have strong stakeholder management and negotiation skills this role is a fantastic opportunity to be at the heart of  our Payment Solutions strategy for Kindred Group.  

We are seeking a candidate with proven teamwork experience, who thrives in collaborative environments, communicates effectively, and contributes to team success by working  with colleagues to achieve common goals .

What you will do 

• Proactively sourcing new Payment Service Providers, profiling potential providers, initiating contact, managing the tendering process and working with stakeholders in Legal, Finance and Procurement to manage the onboarding process end to end

• Lead the negotiations with the payment providers around the Commerical terms

• Working and coordinating with the Payment team and other internal stakeholder to implement new Payment Service Providers, including testing, ensuring high performance of the Payment Provider as per the contract

• Maintaining a database of payment providers and proactively ensuring our payment provider information is kept up to date and accurate

• Support the Head of Payments with the prioritization of product development and payment back log, providing recommendations based on insight and trends that align to our strategy and business needs

• Providing in-depth payment analysis to identify and drive areas of improvement recommendations to ensure the best customer experience

• Secure and maintain payment system and mechanism for Kindred Group by ensuring we have a business continuity and mitigation plans in place for our key markets

• Drive improved commercials in a number of critical areas of cost against agreed KPI's and objectives

• Evolve our support processes and structure in order to drive better collaboration with player safety, finance, User experience and market team

• Act at the main point of contact for the Kindred  Finance department (Financial Control and Business Finance team ) to ensure payment partners are mapped correctly as well as a smooth relationship is established

• Continually review our existing commercial relationships and the commercial structure of the Groups agreements that are already in place to ensure they are still delivering value for Kindred and a great customer experience

• Act as the main point of contact for internal stakeholders within Kindred Group for some of our partner relationships

• Work closely with our Audit and Compliance teams to support ad hoc and regular audit reviews and ensuring our partners are up to date with their Compliance framework and external payment regulations to ensure we have a market leading and compliant portfolio

• Help to create and maintain an effective and positive working environment within the Global Payment Solutions team

• Leading with ongoing payments projects, researching and testing new products as an when required

How you will be measured 

• Customer satisfaction link to payment journeys (pay and withdrawal – SHINY tool) 

• Project / product rollout objective 

• Acceptance rate 

• Recurrence rate of operational issues

• Cost of sale (payment cost) 

Your experience 

• Excellent written and verbal communication skills 

• Great interpersonal skills and a strong negotiator 

• Organizational skills including attention to detail 

• Strong stakeholder management skills and project management skills 

• Strong analytical and problem-solving skills 

• Experience in gathering business requirements and mapping these to technical solutions

• Able to prioritise and manage your time to meet deadlines 

• Goal-driven, comfortable in working independently and within teams

• Eager to constantly learn, challenge the norm, and be ready to support other team members where necessary

• Ability to successfully build relationships both with internal departments and external suppliers 

• A can-do attitude managing ever changing requirements and challenges

• Previous experience in PSP management experience and/or an Account management in Gaming sector 

• Experience of contract management and tendering with Payment Service Providers

• Good knowledge of online gambling markets will be considered an asset

• Can work under pressure