Role objectives #LI-Hybrid #LI-MG2

• Support management and Operations teams in providing bespoke business intelligence, statistics, and reports
• Provide valuable insight and recommendations to prevent fraudulent activity and improve operational efficiency
• Ensure operational tasks are handled in a timely manner and of high quality

Key responsibilities

• Respond to ad-hoc data requests from various business stakeholders promptly and accurately.
• Collect and proactively analyze data, focusing on management insights or fraud trend analysis.
• Present data insights clearly and concisely to non-technical stakeholders.
• Produce accurate reports and recommendations based on findings to enhance procedures and processes.
• Maintain a consistent information and feedback flow with Operations teams.
• Undertake projects to improve workflows and provide support to Operational teams.
• Liaise with payment providers and other financial institutions to verify and manage various types of transactions.
• Handle data requests from the police and other authorities to assist in their investigations.
• Serve as a point of contact for Compliance and Legal teams in compiling cases.
• Manage payment disputes to mitigate losses, contesting effectively and offering valuable analysis and feedback to Player Sustainability teams.
• Fulfill other tasks as assigned by management, including record-keeping and other requirements.
• Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
• Identify and raise any non-compliance incidents promptly to your line manager.
• Challenge processes, policies and projects that will negatively impact compliance within the Group.
• Complete all mandatory compliance training assigned to you.
• Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.

Skills and Experience Required

• In-depth knowledge of the iGaming industry, including key operational processes, essential metrics, and critical KPIs (key performance indicators).
• Proficient in SQL for analyzing large datasets and managing relational databases.
• Strong ability to investigate and  interpret data, identify trends, and draw logical conclusions.
• Analytical problem-solving skills with a keen attention to detail.
• Solid proficiency in Microsoft Office, particularly Excel.
• Excellent written and verbal communication skills in English, with the ability to influence and collaborate effectively, even without direct authority.
• Expertise in using reporting and business intelligence tools such as Tableau, Power BI, QlikView, or similar platforms, with experience in these tools considered a plus.
• Self-motivated, well-organized, and able to work effectively under pressure.
• A dedicated team player committed to the success of both the team and the department.
• Adaptable and capable of thriving in a fast-paced, constantly changing environment.
• Experience in risk management, fraud prevention, or payment operations within the iGaming industry would be considered a strong advantage.