The role

FDJ United has brought together 9 of Europe's most successful online gambling brands – forming one of the largest online gambling companies in the world. We offer 27 million customers a great form of digital entertainment, fine-tuned to present an unforgettable experience in a safe and fair environment every day.

You'll be part of a cross-functional team of UX professionals from varying backgrounds that work to create industry-leading experiences across all our channels. We in the UX department play a crucial role in driving a customer-first approach, where we strive to exceed our customer, regulator, and commercial expectations.

As a Lead Product Designer aligned to the Payments Product area, you will be responsible for leading a small group of UX practitioners to efficiently understand, solve and iterate on business and customer problems. You will work closely with a wider team and business stakeholders whilst ensuring work is delivered in-line with our design process, on time and too standard.

Key responsibilities

• Build, grow and nurture strong relationships with the teams around you
• Lead the creation of high-quality, engaging multi-channel design solutions for our experiences, example outputs include; sitemaps, user flows, wireframes, visual and interaction designs as well as interactive prototypes
• Organise and coordinate insight and data gathering to support team priorities
• Ensure team balance short term needs whilst iterating towards longer term experience goals and visions
• Work with others to to leverage individual strengths, knowledge and capabilities to deliver a rounded solution
• Lead, organise and collaborate closely with a small team of Product Design and UX practitioners to clearly understand, define and solve experience specific problems
• Help manage Product Design resource and projects to ensure timely delivery of business prioritised increments
• Support team working practises by aligning to, and getting the most value from, our design process
• Actively make design decisions, both individually and as part of a virtual team
• Govern wider UX standards, design system usage and best practise application to ensure team output is well thought through, high quality, scalable and insight driven.
• Work closely with other Leads, Managers and peers to ensure an inclusive approach to delivering a world class experience
• Work with UX managers to to improve quality level, understanding and skillset of the teams you work within
• Deeply understand our business to ensure Product Design is effective at delivering against strategic top line objectives
• Collaborate and continuously work towards improving the efficiency of the design process
• Monitor and share knowledge on emerging technologies, trends within UX and the gambling industry
• Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
• Identify and raise any non-compliance incidents promptly to your line manager.
• Challenge processes, policies and projects that will negatively impact compliance within the Group.
• Complete all mandatory compliance training assigned to you.
• Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.

Skills and experience required

• Experience leading a creative team to deliver against specific key objectives
• Expert in the practice and application of user centred design, UX best practise and design principles
• Exceptional cross-functional collaboration skills
• Experience working within and guiding high performing design teams
• Expert with UX tools and their correct application (e.g. Figma, Sketch, Axure, Principal etc.)
• Experience delivering a multi-brand, multi-product and / or multi-channel product
• Worked extensively to deliver within the requirements of Design Systems, Style guides and Brand guidelines
• Confident running UX / Design workshops
• In depth knowledge of agile methodologies and working practises
• Attentive to detail, from basic admin through to design output
• Experience working closely with senior business stakeholders
• Ability to understand short term decisions with a clear view of long-term direction
• A detailed understanding of business and commercial objectives

Behavioural expectations

• Energetic and friendly, with a strong desire to work with and lead people
• Mentor and guide more junior members of the team
• Desire to learn from peers, regardless of level or discipline
• Take a positive and respectful approach to working with others
• Foster positive relationships with those outside of UX
• Embrace opinions but lead with collaboration
• Be prepared to fill in gaps
• Willing to continually improve work through giving and receiving feedback
• Be an ambassador for UX