KYC Investigations Analyst

Details

Work Location Type:
Hybrid
Office:
Malta
Type of Employment:
Full Time Permanent
Reference Number:
OPS0121

About Us

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

The Role

Review compliance-related documentation in accordance with regulations and internal processes
Ensure a good customer experience through the entire lifecycle
Ensure that the department is operationally compliant in all account handling

What you will do

Review compliance-related documentation in accordance with regulations and internal processes
Assess potential account risks and conduct additional account checks when necessary
Ensure you are aware of any regulatory or market changes affecting your function
Keep an eye out for possible money laundering patterns and communicate your suspicions by escalating through the appropriate channels
Regularly liaise with Customer Services and Payments and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
Ensure departmental and individual targets around KYC performance and customer experience are met or exceeded
Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management
Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
Perform ad-hoc tasks as required by management
Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role
Identify and raise any non-compliance incidents promptly to your line manager
Challenge processes, policies and projects that will negatively impact compliance within the Group
Complete all mandatory compliance training assigned to you
Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear

How success will be measured

Relevant departmental and team OKRs
Relevant departmental and team KPIs
Document handling time
Quality targets
Individual productivity targets
Acting in line with FDJ UNITED Group values
Successful completion of all relevant training and other compliance activities that support FDJ UNITED sustainable and responsible growth

Your Experience

Customer-centric decision making
Excellent written and verbal communication skills in English
Excellent team player
Eye for detail
Ability to problem-solve and think analytically
Open to giving and receiving constructive feedback
Understanding of counter-fraud, compliance, and/or AML would be a plus
Keen to share knowledge and help others grow
Reliable and self-motivated
A strong interest in the gaming industry (sports, gaming, poker, betting) is a plus

What can we offer you

🏋🏻 €500 per year Well-being allowance
🏝️ 24 days holiday (+ public holidays)
💻 Flexible Hybrid working (Office/home)
🏡 6 weeks fully remote working
👨‍⚕️ Private Health Insurance
🍲 Subsidised meals
🤱 Maternity/Paternity Leave
🥳 Anniversary Awards
👨‍🏫 Dedicated Career Development Plan
🥰 Friendly Atmosphere in a fantastic office
👵 Pension Plan

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.