KYC Investigations Analyst

Details

Work Location Type:
Hybrid
Office:
Malta
Type of Employment:
Full Time Permanent
Reference Number:
LCR0567

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.

The Role

Review compliance-related documentation in accordance with regulations and internal processes
Ensure a good customer experience through the entire lifecycle
Ensure that the department is operationally compliant in all account handling

What you will do

Review compliance-related documentation in accordance with regulations and internal processes
Assess potential account risks and conduct additional account checks when necessary
Ensure you are aware of any regulatory or market changes affecting your function
Keep an eye out for possible money laundering patterns and communicate your suspicions by escalating through the appropriate channels
Regularly liaise with Customer Services and Payments and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
Ensure departmental and individual targets around KYC performance and customer experience are met or exceeded
Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management
Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
Perform ad-hoc tasks as required by management
Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role
Identify and raise any non-compliance incidents promptly to your line manager
Challenge processes, policies and projects that will negatively impact compliance within the Group
Complete all mandatory compliance training assigned to you
Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear

How you will be measured

Relevant departmental and team OKRs
Relevant departmental and team KPIs
Document handling time
Quality targets
Individual productivity targets
Acting in line with Kindred Group values
Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth

Your Experience

Customer-centric decision making
Excellent written and verbal communication skills in English
Excellent team player
Eye for detail
Ability to problem-solve and think analytically
Open to giving and receiving constructive feedback
Understanding of counter-fraud, compliance, and/or AML would be a plus
Keen to share knowledge and help others grow
Reliable and self-motivated
A strong interest in the gaming industry (sports, gaming, poker, betting) is a plus

What can we offer you

🏋🏻 €500 per year Well-being allowance
🏝️ 24 days holiday (+ public holidays)
💻 Flexible Hybrid working (Office/home)
🏡 6 weeks fully remote working
👨‍⚕️ Private Health Insurance
✈️ Relocation Support
🍲 Subsidised meals
🤱 Maternity/Paternity Leave
🥳 Anniversary Awards
👨‍🏫 Dedicated Career Development Plan
🥰 Friendly Atmosphere in a fantastic office
👵 Pension Plan

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.