Join the Mission: Safeguarding Excellence in Funds Security!

Welcome to Kindred - the forefront of a new era in gaming where responsibility isn't just a priority, it's our driving force for innovation and growth. In a landscape where trust is everything, we're not just meeting expectations but exceeding them, turning compliance into our competitive edge and setting new benchmarks for excellence along the way. Our purpose is to transform gambling by being a Trusted source of entertainment that contributes positively to society, and you could help drive that success!

Mission Statement: Our mission is lead the charge in funds security, transforming compliance into our secret weapon for sustainable growth. With a relentless focus on trust and integrity, we're pioneering a new era where every transaction is safe, secure, and seamless, driving sustainable success for our players and our business.

Role Objectives: As a Funds Security Analyst, your mission is clear; to safeguard the integrity of our transactions and ensure a seamless experience for our players. From proactive fraud detection to ensuring operational compliance, you'll play a pivotal role in shaping the future of funds security at Kindred.

Key Responsibilities:

• Proactively identify and mitigate fraudulent activity, taking swift action in accordance with documented processes to safeguard our players and our business.
• Conduct in-depth analysis of transactional and customer records, identifying and linking fraudulent activity to prevent future incidents.
• Stay ahead of the curve by monitoring for potential money laundering patterns and promptly escalating any suspicions to the AML Team.
• Stay informed about regulatory changes and market trends that may impact your role, ensuring compliance with all relevant regulations and standards.
• Collaborate closely with Customer Services and Payments teams, handling escalations with professionalism and striving for first-contact resolution.
• Process customer withdrawals promptly and attentively, adhering to departmental SLAs and ensuring a seamless experience for our players.
• Maintain accurate records and handle customer correspondence with care and attention to detail, ensuring compliance with all relevant policies and procedures.
• Foster a culture of collaboration and knowledge-sharing within the department, complementing the work of other teams and working towards shared objectives.
• Embrace personal and team goals with enthusiasm and dedication, driving continuous improvement and growth.
• Be ready to tackle ad-hoc tasks as required by management, demonstrating flexibility and adaptability in a dynamic work environment.

Skills and Experience Required:

• Make customer-centric decisions with confidence, prioritizing the safety and satisfaction of our players at all times.
• Communicate effectively in English, both verbally and in writing, building strong relationships with colleagues and stakeholders.
• Thrive in a team environment, collaborating with colleagues to achieve shared goals and objectives.
• Demonstrate exceptional attention to detail, ensuring accuracy and precision in all aspects of your work.
• Solve problems analytically and creatively, using your strong analytical skills to identify and address challenges effectively.
• Embrace feedback with an open mind, using it as an opportunity to learn, grow, and improve.
• Possess a strong understanding of counter-fraud, compliance, and AML practices, applying your knowledge to protect our players and our business.
• Share your knowledge and expertise generously, helping others grow and develop within the team.
• Stay motivated and reliable, demonstrating a strong work ethic and a commitment to excellence in everything you do.
• Lead by example, inspiring your colleagues with your enthusiasm, dedication, and passion for our industry.

Key Interfaces/Stakeholders:

• Collaborate closely with Player Sustainability Management, Operations teams, and Operational Intelligence to drive innovation and excellence.
• Partner with Customer Service and Payments departments to ensure a seamless and safe experience for every player.

Success Measurement:

• Contribute to departmental and team OKRs and KPIs, focusing on incident handling time, quality, and Employee Feedback scores.

Ready to deliver excellence in funds security? Join us at Kindred and be part of a team that's leading the way in safeguarding gaming and beyond!