The Role

Join the Mission: Safeguarding Excellence in Funds Security!

Welcome to FDJ UNITED - the forefront of a new era in gaming where responsibility isn't just a priority, it's our driving force for innovation and growth. In a landscape where trust is everything, we're not just meeting expectations but exceeding them, turning compliance into our competitive edge and setting new benchmarks for excellence along the way!

Mission Statement: Our mission is lead the charge in funds security, transforming compliance into our secret weapon for sustainable growth. With a relentless focus on trust and integrity, we're pioneering a new era where every transaction is safe, secure, and seamless, driving sustainable success for our players and our business.

Role Objectives: As a Funds Security Analyst, your mission is clear; to safeguard the integrity of our transactions and ensure a seamless experience for our players. From proactive fraud detection to ensuring operational compliance, you'll play a pivotal role in shaping the future of funds security at FDJ UNITED.

What you will do

• Proactively identify and mitigate fraudulent activity, taking swift action in accordance with documented processes to safeguard our players and our business.
• Conduct in-depth analysis of transactional and customer records, identifying and linking fraudulent activity to prevent future incidents.
• Stay ahead of the curve by monitoring for potential money laundering patterns and promptly escalating any suspicions to the AML Team.
• Stay informed about regulatory changes and market trends that may impact your role, ensuring compliance with all relevant regulations and standards.
• Collaborate closely with Customer Services and Payments teams, handling escalations with professionalism and striving for first-contact resolution.
• Process customer withdrawals promptly and attentively, adhering to departmental SLAs and ensuring a seamless experience for our players.
• Maintain accurate records and handle customer correspondence with care and attention to detail, ensuring compliance with all relevant policies and procedures.
• Foster a culture of collaboration and knowledge-sharing within the department, complementing the work of other teams and working towards shared objectives.
• Embrace personal and team goals with enthusiasm and dedication, driving continuous improvement and growth.
• Be ready to tackle ad-hoc tasks as required by management, demonstrating flexibility and adaptability in a dynamic work environment.
• Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
• Identify and raise any non-compliance incidents promptly to your line manager.
• Challenge processes, policies and projects that will negatively impact compliance within the Group.
• Complete all mandatory compliance training assigned to you.
• Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.

Your Experience

• Make customer-centric decisions with confidence, prioritizing the safety and satisfaction of our players at all times.
• Communicate effectively in English, both verbally and in writing, building strong relationships with colleagues and stakeholders.
• Thrive in a team environment, collaborating with colleagues to achieve shared goals and objectives.
• Demonstrate exceptional attention to detail, ensuring accuracy and precision in all aspects of your work.
• Solve problems analytically and creatively, using your strong analytical skills to identify and address challenges effectively.
• Embrace feedback with an open mind, using it as an opportunity to learn, grow, and improve.
• Possess a strong understanding of counter-fraud, compliance, and AML practices, applying your knowledge to protect our players and our business.
• Share your knowledge and expertise generously, helping others grow and develop within the team.
• Stay motivated and reliable, demonstrating a strong work ethic and a commitment to excellence in everything you do.
• Lead by example, inspiring your colleagues with your enthusiasm, dedication, and passion for our industry.

Key Interfaces/Stakeholders

• Collaborate closely with Player Sustainability Management, Operations teams, and Operational Intelligence to drive innovation and excellence.
• Partner with Customer Service and Payments departments to ensure a seamless and safe experience for every player.

How will success be measured in this role

• Contribute to departmental and team OKRs and KPIs, focusing on incident handling time, quality, and Employee Feedback scores.
• Acting in line with Kindred Group values.
• Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth.