Engineering Support Analyst

Details

Work Location Type:
Hybrid
Office:
Sydney, Australia
Type of Employment:
Full Time Permanent
Reference Number:
TEC2582

About Us

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

Main Duties/Responsibilities

· Support existing and future platforms

· Monitor and manage the uptime of Production & QA environment

· Perform day-to-day support and liaison with overseas counter parts to ensure around the sun coverage

· Investigate and resolve issues raised to the team

· Proactively Identify pain points and address them through various methods

o Automation

o Alerting

o Monitoring

· Develop support operational processes and procedures

Key Measures

· Successful delivery of work within agreed timescales

· Accurate delivery of agreed work

· Relevant alerts, clearly documented and executable

· Demonstrate ability to pick up new skills and techniques

· Produce regular support activities aligned with stakeholders

Working Conditions

· Rotating roster including weekends

· 10 hour shifts

· 6 weeks annual leave

Essential Educational and / or Training Qualifications & Certificates

· Tertiary qualification/s in a Information Technology related discipline is highly desirable

Preferred Experience and Knowledge

· Experience in the application support space

· Extensive knowledge in support principles including incident management, problem management, etc.,

· Desirable knowledge in server stack and website support

· Strong understanding of technical issue resolution

· Extensive knowledge in issue debugging, analysis and resolution

· Working knowledge of user journey via multiple tools

o Solace / Kafka

o Elastic / Grafana / Splunk

o Postgres / MSSQL

· Testing experience is a definite advantage

Behavioural Competencies

· Strong written and verbal communication skills as well as strong interpersonal skills

· Have good Analytical Skills

· Highly motivated and able to manage time

· Flexible with work requirements

· Good attention to detail

· Highly organised

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.