Engineering Support Analyst

Details

Work Location Type:
Hybrid
Office:
Sydney, Australia
Type of Employment:
Full Time Permanent
Reference Number:
TEC2258

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.

Engineering Support Analyst

Objective of the Position

To support and maintain the Kindred Racing Platform (KRP) & Kindred Sports Platform (KSP) through debugging and analysis.

Main Duties/Responsibilities

Support existing and future platforms
Monitor and manage the uptime of Production & QA environment
Perform day-to-day support and liaison with overseas counter parts to ensure around the sun coverage
Investigate and resolve issues raised to the team
Proactively Identify pain points and address them through various methods
- Automation
- Alerting
- Monitoring
Develop support operational processes and procedures

Key accountabilities / Measures

Successful delivery of work within agreed timescales
Accurate delivery of agreed work
Relevant alerts, clearly documented and executable
Demonstrate ability to pick up new skills and techniques
Produce regular support activities aligned with stakeholders

Working Conditions

Rotating roster including weekends
10 hour shifts
6 weeks annual leave

Essential Educational and / or Training Qualifications & Certificates

Tertiary qualification/s in a Information Technology related discipline is highly desirable

Preferred Experience and Knowledge

Experience in the application support space
Extensive knowledge in support principles including incident management, problem management, etc.,
Desirable knowledge in server stack and website support
Strong understanding of technical issue resolution
Extensive knowledge in issue debugging, analysis and resolution
Working knowledge of user journey via multiple tools
- Solace / Kafka
- Elastic / Grafana / Splunk
- Postgres / MSSQL
Testing experience is a definite advantage

Behavioural Competencies

Strong written and verbal communication skills as well as strong interpersonal skills
Have good Analytical Skills
Highly motivated and able to manage time
Flexible with work requirements
Good attention to detail
Highly organised

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.