The role

As a Kindred Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 11 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensure their satisfaction by offering our customers the best gambling experience ever! Whether through live chat, email, or other digital platforms, you'll play a crucial role in building and maintaining positive customer relationships. The role requires patience, empathy, and excellent problem-solving skills, as well as the ability to remain calm and professional in challenging situations.  If you're a tech-savvy, customer-oriented individual with excellent communication skills and a passion for providing top-notch service, then this online customer service vacancy could be the perfect fit for you.

As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.

What you will do

• Deliver English language customer support across LiveChat, email and telephone
• Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations!
• Guide players through the website &/or Mobile App platform assisting them in using our services and products
• Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
• Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
• Speak on behalf of customers by providing useful feedback on their experiences
• Support your colleagues and contribute to a great team atmosphere

How will success be measured in this role

• Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness
• Product knowledge
• Team contribution and extra tasks
• Regular performance reviews with your line manager
• Acting in line with Kindred Group values

Your experience

• Responsible and Reliable team player
• Experience of problem-solving complex tasks
• Ability to multi-task in a fast-paced environment
• Fluency in English language both spoken and written
• Good understanding of IT concepts

What we can offer you!

🚲 £300 Wellbeing allowance per year
⚡ A great, friendly team atmosphere
🌆 Awesome offices with a break-out area consisting of VR, pool table, table tennis and table football
🛫 25 days paid vacation plus bank holidays
🌳 3 days CSR leave
📈 Employee Bonus
📗 Dedicated Career Development Plan with unlimited access to LinkedIn Learnings and mentoring programmes
🩺 Private medical insurance
👶 Enhanced maternity, paternity, and shared parental leave
💱 Up to 8% matched pension contributions
☕ Meetups and calendar of social events; quarterly team outings

*We also offer 28 days of remote working from a list of countries – doesn't include Spain, for Spanish residents - and follow a hybrid working model – working from home for Spanish residents is 1 day / week; for Gibraltar residents is 2 days / week.