Customer Service Agent (FR)

Details

Work Location Type:
Hybrid
Office:
Malta
Type of Employment:
Full Time Permanent
Reference Number:
CAM0313

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.

The role

As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.

Kindred operates in a highly regulated and increasingly complex industry where trust and reputation play key roles in achieving sustainable growth.

As a Kindred Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 11 brands worldwide. You'll play a key role in our mission to transform gambling by being a trusted source of entertainment that contributes positively to society by offering our customers the best gambling experience ever!

What you will do

Deliver French and English language customer support across LiveChat, email and telephone
Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations!
Guide players through the website &/or Mobile App platform assisting them in using our services and products
Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
Speak on behalf of customers by providing useful feedback on their experiences
Support your colleagues and contribute to a great team atmosphere
Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
Identify and raise any non-compliance incidents promptly to your line manager.
Challenge processes, policies and projects that will negatively impact compliance within the Group.
Complete all mandatory compliance training assigned to you.
Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.

How will success be measured in this role

Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness
Product knowledge
Team contribution and extra tasks
Regular performance reviews with your line manager
Acting in line with Kindred Group values
Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth

Your experience

Responsible and reliable team player
Experience of problem-solving complex tasks
Ability to multi-task in a fast-paced environment
Fluency in French both spoken and written
Good understanding of IT concepts

What can we offer you

🏋🏻 €500 per year Well-being allowance
🏝️ 24 days holiday (+ public holidays)
💻 Flexible Hybrid working (Office/home)
🏡 6 weeks fully remote working
👨‍⚕️ Private Health Insurance
✈️ Relocation Support
🍲 Subsidised meals
🤱 Maternity/Paternity Leave
🥳 Anniversary awards
👨‍🏫 Dedicated Career Development Plan
🥰 Friendly Atmosphere in a fantastic office
👵 Pension Plan

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.