Customer Service Agent - Market Portfolio (Night Shift)

Details

Work Location Type:
Hybrid
Office:
Malta
Type of Employment:
Full Time Permanent
Reference Number:
OPS0038

About Us

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

The role

FDJ United operates in a highly regulated and increasingly complex industry where trust and reputation play key roles in achieving sustainable growth.

As a FDJ United Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 11 brands worldwide. You'll play a key role in our mission to transform gambling by being a trusted source of entertainment that contributes positively to society by offering our customers the best gambling experience ever!

This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment. We offer work in a shift system. For the twilight shift, the hours of work are 22:15 to 8:15 a.m. any 4 days a week.

As a listed and regulated company, FDJ United pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.

What you will do

Deliver English language customer support across LiveChat, email and telephone
Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations!
Guide players through the website &/or Mobile App platform assisting them in using our services and products
Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
Speak on behalf of customers by providing useful feedback on their experiences
Support your colleagues and contribute to a great team atmosphere

How will success be measured in this role

Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness
Product knowledge
Team contribution and extra tasks
Regular performance reviews with your line manager
Acting in line with FDJ United values

Your experience

Responsible and reliable team player
Experience of problem-solving complex tasks
Ability to multi-task in a fast-paced environment
Fluency in English both spoken and written
Good understanding of IT concepts

What can we offer you

🏋🏻 €500 per year Well-being allowance
🏝️ 24 days holiday (+ public holidays)
💻 Flexible Hybrid working (Office/home)
🏡 6 weeks fully remote working
👨‍⚕️ Private Health Insurance
🧘🏽‍♀️ Free Yoga
✈️ Relocation Support
🍲 Subsidised meals
🤱 Maternity/Paternity Leave
🥳 Anniversary awards
👨‍🏫 Dedicated Career Development Plan
🥰 Friendly Atmosphere in a fantastic office
👵 Pension Plan

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.