Contact Centre Operator

Details

Work Location Type:
On-site
Office:
Darwin, Australia
Type of Employment:
Full time
Reference Number:
CAM0419

About Us

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

We are looking for a Contact Centre Operator to attend customer service enquiries and providing resolution for our customers in the gaming space.

Job Description

Field a range of enquiries between Unibet and our customer base using various means of correspondence which includes telephone, email and web-chat
Provide and source accurate information to attend to and resolve customer enquiries and resolution of client issues
Will be required to collaborate with other departments and business units to attend to customer enquiries and resolve client issues
Needs to clearly manage customer expectations using the various means of correspondence
Communicate with our customers using the tools and applications supplied by Unibet
Perform expected duties to the predefined quality standard of work
Complete the required set of tasks and duties within defined service levels, timeframes and industry standards
Perform related duties as assigned, within your scope of practice
Efficiently and professionally answer calls and emails from customers, providing betting information and accurately completing bet placement on their behalf.

To be successful in this role, you'll need:

A genuine passion for sport and/or racing
Strong attention to detail, ensuring accuracy in all tasks and interactions
A positive and resilient mindset, with the ability to remain composed under pressure
Excellent verbal and written communication skills, enabling clear and professional interactions with customers and colleagues
Solid computer proficiency, with the ability to navigate multiple systems efficiently
The ability to multitask effectively, managing competing priorities while maintaining high-quality service

Key Responsibilities (Training Provided):

Handle inbound calls and emails efficiently and professionally, providing accurate betting information and placing bets on behalf of customers where required
Respond promptly to customer enquiries across phone and email channels, ensuring a high standard of service at all times
Support the maintenance and documentation of team procedures to ensure consistency and compliance
Continuously build knowledge of products, services, and industry updates to deliver informed customer support
Promote responsible gambling by encouraging sustainable play and helping maintain a safe and positive environment for all customers

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.