Call Centre Operator

Details

Work Location Type:
On-site
Office:
Darwin, Australia
Type of Employment:
Full Time Permanent
Reference Number:
CAM0334

About Us

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

The role

We are looking for an enthusiastic Call Centre Operator to attend customer service enquiries and providing resolution to issues as they arise.

This is achieved through managing client expectations based on knowledge of business processes, processing and turnaround times and collaboration with other business units/departments, to provide resolution of customer based issues.

As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.

What you will do

Field a range of enquiries between Unibet and our customer base using various means of correspondence which includes telephone, email and web-chat
Provide and source accurate information to attend to and resolve customer enquiries and resolution of client issues
Will be required to collaborate with other departments and business units to attend to customer enquiries and resolve client issues
Needs to clearly manage customer expectations using the various means of correspondence
Communicate with our customers using the tools and applications supplied by Unibet
Perform his/her duties to the predefined quality standard of work to the best of his/her ability
Complete the required set of tasks and duties within defined service levels, timeframes and industry standards
Perform related duties as assigned, within your scope of practice

Your experience

Strong literacy, verbal and written communication skills in English, both spoken and written
Strong numeracy and computer literacy
Intermediate proficiency in Microsoft Word, Excel and Outlook
The ability to use web browsers such as Internet Explorer and Google Chrome
Ability to comprehend and source new information required to perform duties
High attention to detail in processing and interpreting information
Experience working with customers

Join our team and enjoy perks that go beyond the standard! We offer competitive above award pay, along with generous penalty rates, ensuring that your hard work is duly rewarded. Immerse yourself in a vibrant and supportive work environment where you'll find yourself getting paid to indulge in your passion for sports! Discover the thrill of being part of a team that values your contributions and fosters a culture of camaraderie. Join our team and contribute to delivering outstanding customer experiences in a dynamic and fast-paced environment. Apply now to be part of our team!

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.