Call Centre Operator

Details

Work Location Type:
On-site
Office:
Darwin, Australia
Type of Employment:
Full Time Permanent
Reference Number:
CAM0280

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.

The role

We are looking for an enthusiastic Call Centre Operator to attend customer service enquiries and providing resolution to issues as they arise.

This is achieved through managing client expectations based on knowledge of business processes, processing and turnaround times and collaboration with other business units/departments, to provide resolution of customer based issues.

As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.

What you will do

Field a range of enquiries between Unibet and our customer base using various means of correspondence which includes telephone, email and web-chat
Provide and source accurate information to attend to and resolve customer enquiries and resolution of client issues
Will be required to collaborate with other departments and business units to attend to customer enquiries and resolve client issues
Needs to clearly manage customer expectations using the various means of correspondence
Communicate with our customers using the tools and applications supplied by Unibet
Perform his/her duties to the predefined quality standard of work to the best of his/her ability
Complete the required set of tasks and duties within defined service levels, timeframes and industry standards
Perform related duties as assigned, within your scope of practice

Your experience

Strong literacy, verbal and written communication skills in English, both spoken and written
Strong numeracy and computer literacy
Intermediate proficiency in Microsoft Word, Excel and Outlook
The ability to use web browsers such as Internet Explorer and Google Chrome
Ability to comprehend and source new information required to perform duties
High attention to detail in processing and interpreting information
Experience working with customers

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.