Application Support Engineer

Details

Work Location Type:
Hybrid
Office:
Bengaluru
Type of Employment:
Full Time Permanent
Reference Number:
TEC2438

About Us

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

Main Duties / Responsibilities

As an Engineering Support Analyst, you will be responsible for identifying and resolving issues within various components of critical business systems. Your role will involve providing dynamic service and acting as a software detective to ensure the smooth functioning of systems. This includes triaging bugs, escalating tickets with comprehensive information, responding to alerts, and initiating On-Call when necessary, all while maintaining clear and effective communication.
Working alongside stakeholders including Traders, Developers, DevOps, and SRE teams.
Provide technical support for critical business systems, ensuring timely identification and resolution of issues.
Collaborate with cross-functional teams to maintain seamless system functionality.
Conduct root cause analysis to identify and address underlying issues and implement preventive measures to avoid future occurrences.
Demonstrate a solid understanding of software engineering principles and practices.
Provide coverage for colleagues in Australia and Europe (AEDT & CET).

Key Accountabilities / Measures

Provide comprehensive support for global stakeholders.
Drive issues to resolution efficiently and effectively.
Monitor and utilise alerts to promptly address incidents.
Enhance reliability by pushing capabilities forward and innovating for continuous improvement.

Preferred Experience and Knowledge

2-3 years of proven experience in providing technical support for critical business systems.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills, essential for working with global stakeholders.
Extensive knowledge of support principles, including incident and problem management.
Desirable knowledge in server stack and website support.
Extensive experience in issue debugging, analysis, and resolution.
An understanding of the following toolsets:
- Grafana
- Prometheus / Loki / Tempo
- Kubernetes / Docker
- Linux / Windows
- Kafka
- Postgres
Experience in creating Grafana dashboards, integrating metrics, logs, and traces to provide a proactive approach to error detection.
Testing experience is a definite advantage.

Essential Educational and/or Training Qualifications & Certificates

A tertiary qualification in an Information Technology-related discipline is highly desirable.

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.