The Role

The AML & RG Specialist (UK) is responsible for reviewing AML and RG alerts, transactions, and customers to ensure that customers are engaging in sustainable gaming practices and that all business activities are conducted in accordance with applicable regulatory laws and regulations.

Key Responsibilities

• Conduct comprehensive customer risk assessments, including evaluation of customers' source of wealth, and perform open-source research, PEP and sanctions database checks in accordance with documented procedures to ensure customers maintain sustainable spending levels
• Investigate customers identified by AML and RG models, and implement appropriate actions in line with established procedures, including requesting and reviewing source of funds and source of wealth documentation
• Conduct effective monitoring of potential money laundering transactions and escalation of any suspicious activity
• Support Player Risk Management with routine and ad-hoc monitoring of business processes that have regulatory implications, particularly concerning source of funds and source of wealth
• Review accounts exhibiting behaviours that may indicate gambling-related harm and/or affordability concerns, including activity analysis and comprehensive AML checks
• Proactively monitor and review player accounts to identify potential risks and ensure appropriate levels of interaction are maintained
• Complete all necessary work, including customer engagement and record-keeping, as well as additional tasks assigned by line management
• Maintain awareness of regulatory and market developments affecting your function, and ensure all casework is handled in compliance with regulatory standards and requirements
• Liaise with external teams, such as Customer Operations, and manage all escalations professionally, with a focus on minimising contact points, empowering customer service agents, and achieving first-contact resolution
• Critically evaluate established processes and champion initiatives to enhance operational efficiency
• Deliver training and support to new team members and colleagues from other teams or departments as required
• Maintain comprehensive knowledge of departmental activities and collaborate effectively to support day-to-day investigations
• Consistently align work with team objectives and progress towards personalised quarterly goals
• Undertake ad-hoc assignments as directed by management

Required Experience and Competencies

• Comprehensive knowledge and demonstrable experience in AML, RG, CDD/EDD, and SOF/SOW processes

• Strong interest in the gaming industry (sports, gaming, poker, betting) is advantageous

• Proven experience working within the UK regulated online gambling market

• Highly developed problem-solving and decision-making capabilities

• Excellent collaborative and team-working abilities

• Exceptional attention to detail

• Strong problem-solving and analytical thinking skills

• Excellent written and verbal communication skills in English

• Receptive to both giving and receiving constructive feedback

• Thorough understanding of Responsible Gaming and AML principles

• Commitment to knowledge sharing and supporting the development of colleagues

• Reliable, self-motivated, and proactive

• Willingness to work flexible hours, including evenings and weekends as required