The role

The AML & RG Specialist (UK) Role is focused on reviewing AML & RG alerts, transactions, and customers, ensuring customers are playing sustainably and business activities are conducted in line with all applicable regulatory laws and regulations.

Key Responsibilities 

• Conduct customer risk assessments, including (but not limited to) assessing customers' source of wealth, as well as conduct open-source, PEP and sanctions database checks, according to documented processes in order to take appropriate action to ensure that customers maintain a sustainable level of spending
• Investigate customers detected on AML & RG models, and take appropriate actions as per established processes, including requesting and reviewing SOF\SOW documents 
• Effective monitoring of possible money laundering transactions and escalation of any suspicion 
• Assisting Player Risk Management with regular and ad-hoc monitoring of business processes that have a regulatory impact (source of funds/wealth) 
• Review of accounts exhibiting behaviours that may indicate issues regarding gambling harm and\or affordability, including activity analysis, source of funds/source of wealth/AML checks
• Proactively monitor and review players' accounts to identify potential risk and ensure the appropriate level of interaction is conducted 
• Undertake necessary work, including dealing with customers and record-keeping, as well as other tasks set out by the line manager 
• Ensure you are aware of any regulatory or market changes affecting your function, and that any casework is handled in compliance with regulatory standards and requirements
• Liaise with external teams (i.e. Customer Operations) and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
• Challenge established processes and drive initiatives to improve ways of working
• Provide training and support to new starters in the team or members from other teams/departments when necessary 
• Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
• Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
• Perform ad-hoc tasks as required by management 
  
  

Skills & Experience Required 

• Good knowledge and experience in AML, RG, CDD\EDD, SOF\SOW  
• A strong interest in the gaming industry (sports, gaming, poker, betting) is a plus 
• Experience of working within the UK regulated online gambling market 
• Strong problem-solving and decision-making skills 
• Excellent team player 
• Eye for detail  
• Strong problem-solving and analytical thinking skills 
• Excellent written and verbal communication skills in English  
• Open to giving and receiving constructive feedback 
• Strong knowledge of Responsible Gaming and AML 
• Keen to share knowledge and help others grow 
• Reliable and self-motivated 
• Be prepared to work in a flexible work schedule, which includes evenings and weekends*

*We offer 28 days of remote working from a list of countries – doesn't include Spain, for Spanish residents - and follow a hybrid working model – working from home for Spanish residents is 1 day / week; for Gibraltar residents is 2 days / week.