AML & RG Specialist (MGA/RO/EE)

Details

Work Location Type:
Hybrid
Office:
Malta
Type of Employment:
Full Time Permanent
Reference Number:
LCR0579

About Us

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

The role

FDJ UNITED operates in a highly regulated and increasingly complex market where trust and reputation will play key roles in achieving sustainable growth.

The mission of Player Sustainability is to promote a companywide “Build on Trust” and Sustainability priority culture and to ensure FDJ UNITED proactively designs and runs its operations on the basis of the mandatory requirements and standards to create a safe user experience and a reputable business, thereby generating sustainable recurring net revenue.

What you will do

Identify and action customer compliance risk, and act according to documented processes with regards to account actioning, document requests and additional checks required
Conduct customer risk assessments, including checks on customers' source of wealth, and take appropriate action to ensure that the customer maintains a sustainable level of spending
Investigate customers detected on our RG and AML models, and take appropriate actions as per established processes – escalating to relevant Governance teams when appropriate
Ensure you are aware of any regulatory or market changes affecting your function, and that any casework is handled in compliance with regulatory standards and requirements
Liaise with external teams (i.e. Customer Service) and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
Challenge established processes and drive initiatives to improve ways of working
Provide training and support to new starters in the team or members from other teams/departments when necessary
Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
Perform ad-hoc tasks as required by management
Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
Identify and raise any non-compliance incidents promptly to your line manager.
Challenge processes, policies and projects that will negatively impact compliance within the Group.
Complete all mandatory compliance training assigned to you.
Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.

How will success be measured in this role

Acting in line with FDJ UNITED values
Successful completion of all relevant training and other compliance activities that support FDJ's sustainable and responsible growth

Your experience

Customer-centric decision making
Excellent written and verbal communication skills in English
Fluency in the local language is a plus, but not a requirement
Strong problem-solving and analytical thinking skills
Open to giving and receiving constructive feedback
Good knowledge of Responsible Gaming, AML, and the igaming industry as a whole
Keen to share knowledge and help others grow
Team player
Reliable and self-motivated
Leads by example

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.