Player Risk Manager (UK)

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Player Risk Manager (UK)

Details

  • Work Location Type:
    On-site
  • Office:
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    LCR0523

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.

We offer 28 days of remote working from a list of countries – doesn't include Spain, for Spanish residents - and follow a hybrid working model – working from home for Spanish residents is 1 day / week; for Gibraltar residents is 2 days / week.

 

Role Objectives

  • Lead a team of experts to identify and action concerning behaviour with the aim of ensuring a sustainable customer base
  • Continuously represent the team and its interests with external stakeholders
  • Develop the skills and expertise of the team members to ensure that all cases are handled with high quality and in accordance with regulations

 

Key Responsibilities

  • Ensure that our UK customer base is reviewed and de-risked in a customer-friendly and timely manner
  • Ensure that the team's activities are compliant with regulatory requirements and expectations
  • Strive to maximize the number of customers in the UK who are de-risked and considered sustainable customers
  • Provide daily direction and communication to employees so that operational issues are dealt with in a timely, efficient and knowledgeable manner
  • Responsible for identifying and implementing methods to improve operational performance, efficiency and service to both internal and external customers
  • Work closely with other Player Sustainability teams, Sustainability partners and CS teams, with the aim of improving collaboration and communication between teams but also streamline processes and share best practices
  • Provide statistical and qualitative feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill and performance improvement
  • Work closely and build strong working relationships with other departments and teams. Be a constant liaison with the commercial country teams, drive and implement relevant strategies, and ensure that your team's interests are represented
  • Liaise closely with relevant AML and RG governance teams, and license officers, to ensure operational procedures are optimized and up-to-date
  • Ensure employees have appropriate training, tools and other resources to perform their jobs. Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
  • Drive continuous development of staff members and help generate a culture of learning in the department
  • Address disciplinary problems according to company policy
  • Assist the Player Risk Operations Manager with the development, analysis and implementation of initiatives related to staffing, development, and reward & recognition
  • Own the team's KPIs and OKRs, and ensure that these are met or exceeded according to expectations and deadlines

 

Skills and experience required

  • Excellent command of English, written and verbal
  • Excellent team player
  • Solid experience in RG and/or AML
  • Good knowledge of the igaming industry
  • Well-developed leadership skills
  • Good problem-solving skills
  • Good listener, empathetic, people-focused
  • Keen to share knowledge and help others grow
  • Can work well under pressure
  • Self-starter/self-motivated
  • Open to giving and receiving constructive feedback
  • Leads by example
  • Understands strategy and business functions
  • Previous experience in a people management role is a plus

 #LI-SF1

 

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.

 
 

Details

  • Work Location Type:
    On-site
  • Office:
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    LCR0523

Location

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Location
Gibraltar
4th Floor World Trade Center, 6 Bayside Road, Gibraltar
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Benefits

Well-being allowance
Learning and development opportunities
Inclusion networks
Charity days
Long service awards
Private medical insurance
Life assurance and income protection
Employee Assistance Programme
Pension

Meet the recruiter

Sofia Ferreira

sofia.ferreira@kindredgroup.com

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